Return & Refund Policy
Welcome to Design By Shampz’s Return & Refund Policy. This policy applies to all purchases made through our online clothing store. Please read this policy carefully before making a purchase. By placing an order with Design By Shampz, you agree to abide by the terms and conditions outlined in this policy.
1. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within 30 days of the delivery date for a refund or exchange. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
2. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service team at designbyshampz@gmail.com. We will assist you in processing the exchange and ensure that you receive the desired item promptly. Please note that exchanges are subject to availability.
3. Refunds
Refunds will be issued to the original payment method used at the time of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days. Please note that shipping charges are non-refundable.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Final sale items
- Underwear and intimate apparel
- Customized or personalized items
- Items marked as non-returnable
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at designbyshampz@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
7. International Returns
For international returns, please contact our customer service team at designbyshampz@gmail.com for assistance with processing your return.
8. Policy Changes
Design By Shampz reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about our Return & Refund Policy, please contact us at designbyshampz@gmail.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Design By Shampz.
Thank you for choosing Design By Shampz!
